INSIGHT-ITIT Systems House Berlin

We run your IT.
You run your business.

Insight-IT operates business-critical IT — for enterprises, public sector clients and government organisations. Since 2002, from Berlin, operated exclusively in Germany: We run your IT!

Business-critical IT for enterprises and public sector clients. Since 2002, operated exclusively in Germany.

20+Years on the market
10Minds · one team
07–17Helpdesk Mon–Fri
100 %Self-operated AI
The Challenge

Your company's most valuable knowledge
is not in any database.

It resides in people's heads. In emails. In old projects. In documents, folders, tickets, and personal archives. And every day, it becomes more difficult to retrieve this knowledge.

Employees are retiring.

Decades of experience are leaving the company.

Employee turnover

Know-how disappears along with individuals and teams.

Information is becoming fragmented.

SharePoint, file storage, emails, ERP, CRM, and personal folders are growing side by side.

Knowledge exists – but nobody can find it.

Employees spend time searching, asking for clarification, and reinventing the wheel.

The challenge of the coming years will not be having too little information. The challenge will be making the right knowledge available at the right moment.

The next step

Knowledge must not
be tied to specific individuals.

Corporate knowledge must be captured, structured, linked, and made permanently accessible. Not as another archive. Not as a folder structure that nobody understands. But as knowledge that employees can actually work with.

Stored knowledge becomes
available knowledge

Your data. Your infrastructure. Your AI.

Corporate knowledge does not belong
into a black box.

A knowledge AI processes some of a company's most sensitive information. That is why we view AI not just as software, but as an integral part of your IT architecture.

Operations in Germany

AI and GPU infrastructure on controlled infrastructure.

Permissions

The AI only sees what the respective user is authorized to see.

Traceability

Sources, access, and usage can be documented.

Operations & Monitoring

Insight-IT takes over infrastructure, models, monitoring, maintenance, and support.

Sovereign AI does not mean fewer possibilities. It means more control.

Who is this relevant for?

Knowledge Base is business-critical.

Especially where experience, regulatory frameworks, and documentation make the difference.

01

Healthcare

Guidelines, processes, expertise, and documentation.

02

Industry & Engineering

Technical expertise, projects, and complex processes.

03

Residential Real Estate Management

Cross-site knowledge, processes, and customer information.

04

Law Firms & Consulting

Documents, cases, experiential knowledge, and sensitive information.

05

Public Sector & Science

Regulatory frameworks, documentation, procedures, and long-term relevant knowledge.

Partnership & sovereignty

A partner
The entire journey.

Insight-IT accompanies the entire journey and operates AI infrastructure in Germany. Data storage, model access, logging and permissions are planned as part of the architecture.

01

Discover

Assess needs, potential and risk.

02

Design

Define target architecture and operating model.

03

Deploy

Integrate, validate and roll out the solution.

04

Operate

Manage quality, security and continuous improvement.

Let's talk about your IT landscape Request initial consultation
AI capabilities

An architecture
Multiple paths to measurable relief.

Document AI

Understanding documents

Typical use cases

  • Automatically review contracts and compare clauses against corporate standards
  • Capture incoming invoices, extract document data, and transfer it to the ERP
  • Provide manuals, guidelines, and project documents as queryable knowledge

Typical effect: 60–80% reduction in manual document review.

Capture documents, classify them, and extract relevant information.

Communication AI

Organizing communication

Typical use cases

  • Prioritize email mailboxes and automatically route inquiries to the responsible parties
  • Condense meetings and phone calls into minutes with a task list
  • Analyze customer communication for tone, urgency, and escalation potential

Typical effect: response times decrease, and no tasks are left pending.

Prioritize emails, analyze conversations, and forward requests in a structured manner.

Automation

Orchestrate workflows

Typical use cases

  • Approval workflows: Documents find their way through the company automatically
  • Data synchronization between ERP, CRM, and accounting without manual effort
  • Automatically generate and distribute recurring reports

Typical effect: routines run in the background, allowing the team to focus on the business.

Automating knowledge-intensive processes across systems.

Executive intelligence

Preparing decisions

Typical use cases

  • Daily management briefing based on ERP, sales, and project data
  • Competition and market monitoring as a condensed weekly report
  • Scenario comparisons and decision templates at the touch of a button

Typical effect: data-driven decisions instead of gut feeling.

Condense corporate data and prepare decisions on a more sound basis.

Compliance

Documenting responsibility

Typical use cases

  • Full logging: Who used which AI response and when?
  • Authorization concept: AI only sees what the role is permitted to see
  • EU AI Act Readiness: system registers, risk classification, evidence

Typical effect: audit security without additional effort.

Log AI usage, control permissions, and document responsibility.

Managed AI

Operate continuously

Scope of services

  • Operation of models and GPU-Cluster infrastructure in German data centers
  • Monitoring of quality, costs, and response times with alerting
  • Model updates, knowledge maintenance and personal support from Berlin

Typical effect: AI as a reliable operation, not as a project graveyard.

Permanently operate models, infrastructure, monitoring, and support.

Why Insight-IT

Successful through collaboration.

High service standards

Qualified employees, fail-safe IT hardware, and fast response times. Service with passion instead of a ticket number lottery.

IT & AI expertise

Over 20 years of practical experience in Berlin/Brandenburg, complemented by our own GPU cluster on which we operate modern AI models ourselves.

Holistic solutions

Hardware, software, Cloud and services from a single source – combined into solutions that fit your company and grow with it.

References

IT for organizations where
Downtime is not an option.

Publicly listed corporations, districts, clinics, and law firms entrust us with infrastructure that requires continuous availability — backed by contractually guaranteed response times and documented escalation paths.

HealthcareMedical care centers, oncology centers, specialist practices, veterinary clinics & pharmaciesMedical Device Consultant · In-house MPG Officer
Housing & Real EstatePublicly listed residential real estate companies, cooperatives, developers & property management companiesDAX-listed customers · cross-location support
Technology & EngineeringEngineering groups, IT service providers, software houses & automation specialistsProjects with several thousand workstations
Logistics & IndustryLogistics & transport companies, steel & metal construction, manufacturing plantsMulti-layer operation · cross-site networks
Law Firms & ConsultingCommercial & employment law firms, tax advisors & management consultanciesClient data · Duty of confidentiality § 203 StGB
Hospitality & ServicesLuxury resorts, staffing agencies, media companies & interior outfitters24/7 operation · seasonal peak loads
Associations & non-profitsSocial & educational organizations, self-help associations, foundations & non-profitsEligible IT · Association structures since 1874
Public Sector & Sciencedistricts, chambers of skilled crafts, science academies & research institutesExperience with public procurement procedures
Education & Social ServicesEducational foundations, integration providers, academies & continuing education institutionsHundreds of endpoints · central client management
Workshops

Three workshops
One shared foundation.

Companies need more than technology. They need a shared understanding of where AI is useful, how to use it responsibly, and which requirements to observe.

Workshop · Getting Started

AI Opportunity & Architecture

Common basis for decision-making for management, business units, and IT.

  • Potentialswhere AI creates substantial value
  • PrerequisitesData, systems, roles
  • Prioritizationwhat comes first, what comes later
  • Resultprioritized use-case map
Workshop · Operations

AI Adoption & Operations

Integrating AI into everyday operations without compromising quality and control.

  • Secure HandlingWhat should be included, and what should not
  • Qualityhuman approvals and review steps
  • MaintenanceKeep knowledge sources up to date
  • RolesResponsibilities and Escalation Paths
Workshop · Compliance

EU AI Act & DSGVO Readiness

Classify obligations before a supervisory authority makes an inquiry.

  • ClassificationRisk classes of the systems deployed
  • ObligationsAI literacy, transparency, documentation
  • PrivacyProcessing and data subject rights
  • Roadmapconcrete next steps

All workshops take place on-site at your premises or remotely · Duration: half a day to one full day each

Knowledge AI

Your company's knowledge
Brought to life.

Our knowledge AI connects documents, guidelines, project experience, processes, and internal information into a central knowledge base. Employees no longer need to know where information is located. They simply ask a question and receive an answer based on the existing corporate knowledge.

You no longer search for answers.
You work with them.

How was this problem solved for the customer back then?

The knowledge AI finds project documentation, tickets, and relevant experiences.

Which policy applies to this?

It finds the current version and provides the relevant information.

What do new employees need to know about this process?

Existing corporate knowledge becomes immediately accessible.

"What did the colleague who left three years ago know?"

Documented knowledge remains available within the company.

Clear answers

Frequently Asked Questions
to our system house

Didn't find your question? We will answer it during the initial consultation — free of charge and without any sales pressure.

Ask a question
01How long does it take for a knowledge AI to become production-ready?

Following the initial consultation, an inventory of your knowledge sources is conducted. A first productive use case — such as policy search or project research — is typically operational within a few weeks. Expansion is carried out incrementally to ensure that ongoing operations are not disrupted.

02What happens to documents that contain conflicting versions?

The knowledge AI provides answers with source citations. When multiple versions exist, it becomes clear what a statement is based on and which document it originates from. This ensures that outdated information is identified rather than being used unnoticed.

03Can employees view information for which they do not have authorization?

No. Existing permissions from your systems will be maintained. The AI answers questions exclusively based on the documents that the respective user is already authorized to access.

04What are the operating costs — and what happens as usage grows?

Operation is based on a fixed price on your own infrastructure, not per query or user account. Consequently, increased usage does not automatically lead to higher costs. We will determine the exact scale following the requirements analysis.

05How do we prevent employees from entering company data into public AI services?

Prohibitions rarely work. We are creating an internal alternative that is faster and better than the public route — featuring protected data paths and logged access. The productivity gain remains within the company.

06What happens to the knowledge AI if we terminate the collaboration?

Your data and documents belong to you and remain under your control. There is no vendor lock-in: the knowledge base can be exported, and the models used are open-weights rather than a proprietary black-box product.

Your move

Leverage your knowledge
to the competitive edge.

A conversation. 45 minutes. No presentation, no sales pitch — just an honest assessment of where knowledge is being lost in your organization and what can realistically be recovered.

01

Initial consultation

Free of charge and without obligation. We listen and provide an expert assessment.

02

Inventory assessment

Where does your knowledge reside today — and where is it being lost?

03

Recommendation

A concrete first step instead of a fundamental debate.