Which IT services does your company actually need? No labyrinth of individual offers: we provide clear modules. Available as standalone options or as a comprehensive service with a fixed service level agreement and a predictable monthly fee.
New IT infrastructure or expansion of the existing one: planning, procurement, and installation, leveraging product expertise and maintained vendor partnerships for the best price-performance ratio.
Your reliable partner for daily PC challenges: Helpdesk Mon–Fri 07 am–05 pm, updates, patches, and configuration. Most issues are conveniently resolved via remote maintenance.
Stability and security for network and telecommunications: continuous monitoring, up-to-date firewalls, and components that reach their full potential before a failure affects you.
Qualified, proactive administration for reliable server operations: monitoring, maintenance, capacity planning, and robust backups, both on-premise and in the cloud.
Better collaboration and faster information exchange: We implement modern collaboration tools, ranging from telephony and chat to shared documents.
Everything in one contract: We take full responsibility for your entire IT landscape: with a fixed service level agreement, predictable costs, and a team that knows your environment.
We analyze your existing IT and your processes to show you where you stand.
The analysis leads to a concrete agreement. Transparency instead of surprise invoices.
Our team takes over day-to-day operations. Ideally, you notice IT problems – not at all.
Fixed monthly service agreement instead of individual incident billing. You know in January exactly what the IT costs for December were.
Mon–Fri 7 am–5 pm with remote maintenance. Most issues are resolved before an on-site appointment becomes necessary. No call center, but people who know your environment.
Monitoring, updates, and documented processes. We resolve issues before they disrupt your operations. Ideally, your IT remains completely invisible to you.
Four common scenarios described to us by customers, and what the path forward looks like.
The starting point: An employee "handles IT on the side" and retires or resigns. No one knows the passwords, license agreements, or the network structure.
Our approach: We document the entire environment, take over operations, and implement a four-eyes principle. No knowledge remains tied to a single person.
The starting point: Printers, VPNs, slow computers: minor issues consume hours every day for employees who actually have other things to do.
Our approach: Helpdesk Mon–Fri 07 am–05 pm with remote maintenance. Most issues are resolved before an on-site appointment becomes necessary.
The starting point: Every incident is billed individually. By the end of the year, there is a total that no one foresaw.
Our approach: Fixed service agreement with a monthly fee. In January, you already know what the IT cost for December was.
The starting point: Servers from 2018, unsupported Windows versions, expired warranties. A failure would bring business operations to a standstill.
Our approach: We plan the replacement in stages rather than as one large project: prioritized by risk, utilizing manufacturer partnerships with reliable terms.
Didn't find your question? We will answer it during the initial consultation — free of charge and without any sales pressure.
Ask a questionAt Insight-IT, Managed IT is billed via a fixed service agreement with a predictable monthly fee. The amount is based on the number of workstations, servers, and the desired scope of services. This is always preceded by a free needs assessment, after which we provide a price quote. We also offer time-and-materials billing, but recommend it only for small environments.
The Insight-IT GmbH helpdesk is staffed Monday to Friday from 07:00 to 17:00. Most incidents are resolved directly during the initial contact via remote maintenance. Response times for critical systems are bindingly defined in the service level agreement, including escalation paths outside of regular business hours.
No. Insight-IT GmbH takes over legacy environments and works with what is already in place. As part of the requirements analysis, we document what continues to run, what needs to be secured, and what must be replaced in the medium term. Replacement is carried out in a planned manner based on risk and budget, rather than as a big-bang project.
Yes. The six modules – IT Infrastructure & Procurement, Workplace Management, Network & Firewall, Server Operation & Monitoring, Communication & Collaboration, and Full IT Support – can be booked individually. Many customers start with Workplace Management and expand later. Full IT Support is the most cost-effective option if all areas are to be managed anyway.
On-call availability and response times for critical systems are regulated in the Service Level Agreement. Monitoring runs 24/7: failures of servers, backups, or network components automatically trigger an alert, regardless of the time. This means troubleshooting often begins before the first employee notices the outage.
Yes. The primary focus is on Berlin and Brandenburg, but locations throughout the rest of Germany are also supported. The majority of the work is performed via remote maintenance and monitoring; processes and travel for on-site visits to remote locations are regulated in the service agreement.
Tell us about your environment – we will tell you honestly which modules are worth it for you and which are not.