Dominic Ballenthin
CEO & AI Senior
Founder of Insight-IT. Responsible for strategy, technology decisions, and the development of the company's own AI infrastructure on its own GPU cluster.
People who run your
IT.
Based in Berlin since 2002: long-standing partnerships, a well-established team, and the decision not to buy AI, but to operate it ourselves.
A system house,
not a call center.
With us, no one gets lost in a ticket number. You are speaking with people who are familiar with your environment.
20+Years on the market — the same company history continuously since July 11, 2002
07–17Helpdesk Mon–Fri — personally available, no waiting loop
100 %AI operated in-house — own GPU cluster instead of a purchased black box
Founded in 2002, Insight-IT currently supports companies, public clients, and government organizations in Berlin, Brandenburg, and beyond. Our core competencies lie in building high-performance network environments, integrating modern cloud solutions, and administering complex IT infrastructures — and for several years now, in an area that few system houses of this size cover: the operation of our own AI systems.
Responsibility
Who is behind it.
Florian Hartmann
CTO & AI Senior
Technical Lead and AI Architecture. Responsible for the operation of the GPU infrastructure, model selection, and the integration of AI systems into customer projects.
Matthias Finke
Data Protection Officer & Key Account Manager
Operational Data Protection Officer according to Art. 37 GDPR and central point of contact for procurement, quotations, and customer support. Reachable via the Legal notice mentioned ways.
Marc Reuter
Service Desk Leader
Leads the helpdesk (Mon–Fri 07 am–05 pm) and is responsible for service quality. Primary point of contact for escalations and customer support during ongoing operations.
Alexander Steffens
Level 2 Support & AI Junior
Technical support in complex environments (Windows, Linux, network) and collaboration on AI customer projects: from the proof-of-concept phase to the production environment.
Michael Gluchov
Service Desk Support & AI Junior
First point of contact in the helpdesk for customer inquiries. Combines classic IT support with the development of AI competence: from prompting to model setup.
POS specialist: Matrix POS systems – setup, configuration and operation of cash register, scale and merchandise management integrations.
Lukas Oprotkowitz
Level 1 Support
Records requests in the help desk, qualifies incidents, and resolves standard cases directly. Ensures that users are back to work quickly.
Roland Rudolf
IT Consultant
2nd level support, Office specialist and VIP support. Looks after demanding user environments and advises on infrastructure and digitalisation projects.
Veronika Döring
Facility Management
Supports the team by handling the background tasks and ensures everything runs smoothly in the office: organization, facilities, equipment – the heart and soul of the office.
Sylvia Ballenthin-Köhler
Back office
Responsible for order processing, accounting, and commercial processes. Central point of contact for all organizational matters.
Qualification
Certifications & partnerships.
The IT industry is constantly evolving. That is why we invest continuously in qualifications and maintain long-term vendor partnerships. This ensures competitive conditions and a direct line to support.
Microsoft
MCP 2.0 – Microsoft Certified Professional
Microsoft Certified Product Specialist (MCPS)
Microsoft Certified Network Professional
Microsoft Certified Network Product Specialist
Security
ESET Remote Administrator
ESET Security Management Center
Sophos Global Partner Program
Certified Server-Eye Professional
Virtualization & backup
VM Backup
Hyper-V
VMware
Proxmox
Communication (estos)
ECSTA 5 Serie
MetaDirectory 4 Enterprise
ProCall 6 Enterprise
Healthcare
Medical device consultant
Medical device safety
Medical Device Act (MPG) Officer in healthcare
Get to know us.
An initial consultation is free of charge and carries no obligation. By the end, you will know if we are a good fit for each other.